Salon Policy
At L’amour Nail Lounge, our policies are designed to protect your rights and ensure the highest standard of service, care, and satisfaction. Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015.
To help us deliver a seamless and luxurious experience, we kindly ask that you observe the following:
General Policy
1. Please clearly communicate the service you wish to receive at the time of your appointment.
2. You must inform our team of any allergies, sensitivities, or medical conditions relating to chemicals or products prior to receiving any service.
3. During your appointment, we encourage open communication. Please share any feedback or concerns immediately so adjustments can be made at the time of service.
4. If you have any concerns regarding the salon, our team, or your treatment, please notify a member of staff or the salon manager straight away.
5. If you experience any abnormal reaction or condition affecting your nails after your visit, you must inform the salon or manager without delay.
6. Children must be accompanied by an adult at all times. L’amour Nail Lounge cannot accept responsibility for any accidents involving children during your appointment.
7. Personal belongings remain the responsibility of the client. L’amour Nail Lounge cannot be held liable for any loss or damage to personal items.
8. No outside food or drink may be brought onto the premises.
9. Pets are not permitted in the salon, with the exception of registered guide dogs.
10. We cannot be held responsible for broken, damaged, or infected nails once you have left the salon if this is caused by negligence or failure to follow our aftercare advice.
Refund Policy
We do not offer cash refunds once you have left the salon. Leaving the premises confirms your acceptance and satisfaction with the service provided.
1. If you are unhappy with your nails, please inform us before payment. We will happily make reasonable adjustments .